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What definitely won me over with Yapla is the local, human aspect, and the excellent customer service proximity

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Geneviève Prevost

General Manager - The Quebec Adapted Sailing Association

Frequently asked questions

You can create an unlimited number of users for your Yapla account. However, in order to connect to your account at the same time, each user requires their own license.

If several users wish to connect to your account simultaneously, you will need to add additional licenses:

1 license = permits a 1 single user connection at any given time
2 licenses = 2 simultaneous connections
3 licenses = 3 simultaneous connections

A user is a person who has access to the administration of the association's or NPO’s account. You can add as many users as you want per license.

Yes, you can upgrade to a higher plan at any time. The new price will be reflected in the fees for the remainder of your subscription.

Yes. Our plans are non-binding. You can unsubscribe by closing your account in the billing section at any time.

Unless you unsubscribe, your subscription will be automatically renewed for the next period.

The Free plan is completely free and does not require any payment method. For other plans, you can make the payment by credit card (Visa or Mastercard).

Yapla allows you to receive online payments for several products such as memberships, donations and event registrations. Depending on your plan, transaction fees vary.

Free plan (no fees on your transactions by default)
There are no transaction fees for the Free Plan. All transaction fees are paid by Yapla. The voluntary contribution consists of financing your transaction fees by offering an optional contribution at the last payment stage. You can deactivate this mode at any time. A fee of 3.9% + $0.30 per transaction will then apply

Essentials, Plus and Premium plans
Transaction fees of 3.9% + $0.30 are applied by default for the Essentials, Plus and Premium packages. These fees are automatically deducted at the time of the transaction. You also have the option of choosing the "Voluntary Contribution" mode, and thus switching to payments without transaction fees.

Dispute fees
For all packages, a $30 fee is systematically applied for each dispute. A dispute occurs when the credit card owner disputes the payment directly with Visa or Mastercard. The dispute fee is charged upon receipt and collected when your winnings are transferred to your bank account.

The information that has been entered in your Yapla account can be exported in Excel format at any time. This makes it easy to retrieve your information should you decide to leave us. However, please note that it is not possible to export your Yapla website into another solution.

Yes! We want to offer you a 100% free service that covers our operating costs.

To do so, we will give your users the possibility to leave us a voluntary contribution when they make a payment via Yapla. Without any obligation and with a free amount, this contribution allows us to make you benefit from our platform for free.

You can disable this feature at any time. A rate of 3.9% + $0.30 per transaction will be applied.

With the optional contribution, you get to keep 100% of the payment amount processed via Yapla!

Whenever a community member (whether a member, donor, or event participant) makes a payment to your NPO via Yapla, they are given the choice to support our platform's functioning with their contribution.

With this model, you can take advantage of a $0 online payment solution with no transaction fees.

Depending on your Yapla offer, you have the choice between this operating model or the application of transaction fees of 3.9% + $0.30 per bank transaction.